Versacore Tech Designs – Terms and Conditions of Hosting Services
Effective Date: JUNE 21st 2025
These Terms and Conditions (“Agreement”) govern your use of the web hosting services (“Services”) provided by Versacore Tech Designs (“we,” “our,” or “us”). By using our Services, you (“Client,” “you,” or “your”) agree to the terms set forth herein.
1. Scope of Services
Versacore Tech Designs provides website hosting services which may include server space, bandwidth, database access, email integration, and related services. Clients may optionally subscribe to a Maintenance Plan, which includes updates, backups, and enhanced technical support.
2. Website Design vs. Ongoing Maintenance
If we designed or developed your website, that project ends upon final approval and delivery. Once the development work is completed and signed off, we are no longer responsible for ongoing maintenance, updates, backups, or repairs unless you have an active Maintenance Plan.
- Hosting is not the same as maintenance. Hosting is a stand-alone product.
- Plugin, theme, and platform updates are not included in any hosting-only plan.
- If your website experiences issues or breaks due to lack of updates or third-party software conflicts, we will charge $45/hour for any troubleshooting, debugging, or recovery work requested.
3. Client Responsibilities (Without Maintenance Plan)
If you do not have a Maintenance Plan, you are solely responsible for:
- Regular updates to WordPress (or other CMS), plugins, themes, and scripts.
- Creating and storing your own backups.
- Monitoring for and addressing malware, spam, or other security vulnerabilities.
- Ensuring that your site content complies with all laws and does not violate third-party rights.
Versacore Tech Designs will not be held liable for downtime, data loss, hacks, or performance issues on unmanaged sites.
4. Maintenance Plan Clients
If you subscribe to a paid Maintenance Plan, we will:
- Update your CMS core, plugins, and themes regularly.
- Run backups and retain copies for emergency restoration.
- Monitor for basic performance and uptime issues.
- Provide priority support and minor troubleshooting at no extra charge.
Custom development, redesigns, and third-party software support are not included unless specifically contracted. You can subscribe to a plan here
5. Account Security
You are responsible for the security of your hosting account, passwords, and website logins. Any unauthorized activity resulting from weak passwords or shared credentials is solely your responsibility.
6. Acceptable Use Policy
You may not use our services to host or promote:
- Malicious software, viruses, or spam
- Hate speech or illegal content
- Excessive resource usage on shared hosting environments
Violation of these rules may result in service suspension or termination without refund.
7. Limitation of Liability
We are not liable for any direct or indirect loss, damage, or business interruption resulting from:
- Your failure to maintain and update your website
- Unauthorized access to your files or server
- Loss of data due to client-side errors or third-party software
In no event shall our total liability exceed the amount you paid us in the last 6 months for the services in question.
8. Backup Disclaimer
Unless explicitly stated in a Maintenance Plan, Versacore Tech Designs does not perform or guarantee backups of your website or databases. You are responsible for maintaining up-to-date backups. Server backups are done once a month only and as a courtesy, may be retrieve upon demand.
9. Technical Support and Troubleshooting Rates
Clients not enrolled in a Maintenance Plan who request assistance with site repairs, updates, malware removal, or troubleshooting will be charged $45/hour, with a minimum 1-hour billing.
10. Modifications and Updates
We reserve the right to update or modify these Terms at any time. Changes will be posted on our website or sent via email. Continued use of the services indicates acceptance of the revised terms.
11. Termination of Service
Your hosting account may be suspended or terminated if:
- You fail to make payments on time
- You breach any of these terms
- Your site poses a risk to our servers or other clients
Upon termination, your files and databases may be deleted without further notice.
12. Governing Law
These Terms shall be governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts located in Cornwall, Ontario.